The brief

Supernal trains the Heritage team alongside the build calendar. The goal is operational independence: by the end of each AI Employee's build window, the Heritage team can manage the editorial CMS, review the help-desk knowledge base, and read the right operational signals without Supernal in the loop.

Training is light-touch and continuous, not a workshop series. Sessions are scheduled around live build milestones so coaching lands when the team is closest to the work.

What success looks like

• The Heritage team can independently operate Foreman, Hank, Stephen, and Sam after their respective hypercare windows close.
• Heritage editors can manage blog posts, team members, testimonials, and pricing tiers in the editorial CMS without engineering involvement.
• Heritage's compliance officer can review conversation archives, audit trails, and retention rules without Supernal walkthroughs.
• The team can read the Monday rundown, account health, and prep-protocol cadence without coaching after week 8 of any AI Employee.

What the training covers

3.1   Using each AI Employee

• Foreman: capture meetings, approve action items, read the Monday rundown.
• Hank: read the client record, approve drafts, follow the happy-path checklist.
• Stephen: review and approve blog posts and the newsletter.
• Sam: review escalations and step in when needed.

3.2   Reading the reports

• Account health, content performance, help desk metrics, Monday rundown.
• What each color and signal means. What to act on, what to ignore.

3.3   Editing and governance

• Editing the websites in /admin: blog posts, team, testimonials, pricing tiers.
• Compliance reviews of conversation archives.
• Updating happy paths, escalation rules, and tone of voice as Heritage evolves.

3.4   How to think and act AI-native

• Default to the AI first. Ask Foreman, Hank, or Sam before you ask a colleague.
• Treat AI Employees as teammates. Give them feedback the way you would give it to a person.
• Let the AI draft and do the work; you review and refine. Stop starting from a blank page.

How sessions run

• Weekly meetings with the Heritage team and PM leads cover ongoing training: what just shipped, what is coming, how to read the platform's signals, and hands-on practice with new features.
• Async question-level coaching by email between sessions. A dedicated Slack or MS Teams channel optional.
• Recorded sessions and a written knowledge handoff at the close of each AI Employee’s hypercare window.

Pricing